Abdillah Machano

Customer Care Agent

• Respond to customer inquiries via phone, email and other communication channels in time.
• Identify customer issues and provide solutions in a professional and courteous manner.
• Maintaining customer accounts and records.
• Documenting customer interactions in a customer management system.

Part Time Teacher

• Prepare and deliver lectures to students on a range of topics related to the course materials.
• Develop course materials such as lecture notes, practice tests, and other instructional materials.
• Lead and facilitate class discussions, assign and grade student work, and provide feedback and guidance to students.
• Advice and mentor students regarding their coursework and other academic or career-related matters.
• Maintain current knowledge of relevant subjects and research trends.

IT Assistant

• Assist in the daily maintenance and operation of computer systems, networks and software applications in the hotel.
• Assist in the installation and configuration of new computer hardware and software.
• Maintaining records of all system changes, updates and security measures taken.
• Monitoring and troubleshooting system performance and provide technical support when needed.
• Assisting guests with Wi-Fi connectivity issues, and troubleshooting in-room technology like IP TVs and phones.
• Assist in data backups and data recovery processes.

IT/AV Assistant

• Oversee the day-to-day operations of the Hotel’s IT and Audio/ Visual Systems.
• Managing the installation, maintenance and repair of hotel IT systems, including computers, networks and telecommunication systems.
• Providing technical support for guests and staff in the use of IT systems, including troubleshooting hardware and software issues.
• Monitor the performance of hotel’s IT and AV systems, including security systems and firewalls.
• Liaise with suppliers and vendors regarding the IT and AV equipment and services

Freelance Software Developer

• Always a part of the team’s development process in all Software development life cycle.
• Designing UI mockups and turn them into real visually appealing products.
• Developing server-side components and business logic that power the products.
• Managing the flow of data between the UI and the database i.e connecting Front and Back End.
• Performing unit testing and bug fixes.

Customer Support Specialist

• Assist customers with queries related to banking channels.
• Support customers during the mobile banking migration process.
• Lodging customers’ feedback and query via CRM.
• Reporting complaints and issues related to mobile banking service.

Customer Experience Assistant

• Conduct KYC checks for new and existing customers as per regulatory requirements and bank policies.
• Collect, verify, and update customer documentation and information to ensure compliance with anti-money laundering (AML) and other regulatory standards.
• Facilitate the account activation, closure and opening processes, ensuring accurate documentation and efficient data entry.
• Receive and execute customer instructions, including but not limited to fund transfers, payment orders, standing instructions, and other account-related requests.

St. Joseph University in Tanzania

GPA: 3.9

Loyola High School

DIV: III